While on vacation, a portable card reader turned a couple of hours of my irreplaceable pictures into 8 folders and files with strange characters that are not even on a normal keyboard.

I know 'You get what you pay for.' but I was hoping for more from these guys. I still have hope but I'm not going to consider buying an upgrade if they don't respond and since we only had 24 hours to install. So far no response but it's only been a couple days. Thinking any programmer worth their salt would want to plug errors in their code, I sent an email to their tech support asking if they would help me anyway. The GOTD message very plainly states there is no included tech support. Makes sense, right? To my way of thinking, the software has a programming flaw if it errors out with a DBZ, such as insufficent validation of variables prior to a mathmatical operation. This leads me to believe that something on the HD is causing the error.

When I try to use the software on a 2TB external hard drive that i want to recover, I get a divide by zero error when it tries to scan my system.

Minitool data recovery giveaway